Terms and Conditions
Introduction
1.1 These terms and conditions apply to the use of our website or the purchase of products offered through our website.
1.2 The defined terms and interpretations of these terms and conditions are set out in paragraph 26.
2. Acceptance
2.1 You represent and warrant that:
(a) you are a natural person and are at least 18 years old;
(b) you have the power to enter into a legally binding contract with us; and
(c) you are not prevented by any applicable law or treaty from entering into a legally binding contract with us.
2.2 We reserve the right to request written confirmation of your authority to accept these Terms.
2.3 You represent and warrant that you have not:
(a) been convicted of any computer or internet-related offence; and
(b) in the past refused products or access to the Site.
2.4 We reserve the right to refuse you access to our Site if we consider such refusal necessary or appropriate.
2.5 Placement of an order means:
(a) your acknowledgement and agreement that you have read these Terms and Conditions carefully and in full;
(b) your offer to purchase the Order only in accordance with these Terms and Conditions;
(c) your agreement that any Order Confirmation will be based solely on these Terms and Conditions; and
(d) your undertaking to comply with these Terms and Conditions.
2.6 If you do not agree to these Terms and Conditions, you must not use the Site or purchase any Products.
2.7 You must expressly agree to these Terms and Conditions to:
(a) submit information to or through our website; or
(b) purchase a Product.
2.8 By visiting our website, purchasing Products or agreeing to these Terms and Conditions:
(a) you also agree to our Privacy Policy; and
(b) you accept and agree to comply with our Acceptable Use Policy (see paragraph 12 below for further details).
2.9 We recommend that you print a copy of these terms and conditions for future reference.
2.10 If you do not agree to these terms and conditions, you may not place an order or communicate with us.
3. Personal use
You confirm that you will use the Website to purchase Products solely for your own personal, non-commercial use as a principal and not as a representative or on behalf of any other person.
4. Prices
4.1 The prices of the Products shown on our website are inclusive of delivery charges, but exclusive of any fees, taxes, duties, levies or other similar governmental charges (“duty unpaid and untaxed”).
4.2 Any duties, taxes, fees, levies or other governmental charges and declarations relating to the importation of the Products to the delivery address are your responsibility and are not included in the price of the Products. All deliveries may, in some cases, incur additional costs for which the seller is not responsible and which are to be borne by the customer. These include, in addition to the shipping costs, the costs of customs duties or import GST, as the goods are shipped from a non-EU country (China); it should be clarified with our customer service whether customs duties apply to a product before placing an order. Customs duties or import GST are not paid by us and are the responsibility of the buyer. Our goods are always shipped “duty unpaid and untaxed”. The buyer is the “importer of record” and is responsible for the correct payment of customs duties and/or import tax and must comply fully with all laws and regulations of the importing country. As the rules for importing goods vary from country to country, please check your country’s import duties and GST before placing your order. The buyer is responsible for fully verifying compliance with all laws and regulations of the country of import upon receipt of the goods.
4.3 We will endeavour to ensure that all details, descriptions and prices of the Products appearing on our site are correct. However, errors may occur. If we discover a pricing error, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you or do not receive a response, the order will be treated as cancelled and you will receive a full refund. If you choose to reconfirm your order, we will arrange delivery and charge or refund the relevant amounts using the same payment method used for the order.
4.4 We are not obliged to fulfil an Order if the price listed on the Website is incorrect (even after you have received an Order Confirmation).
4.5 Prices may change from time to time. However, such changes will not affect orders for which an Order Confirmation has already been issued.
5. Placing an order
5.1 Once you have placed an order, all orders are subject to availability. If stock is available, you will receive an Order Confirmation acknowledging receipt of your order. If there are delivery difficulties or stock shortages, we will inform you by email and refund any payments made.
5.2 A contract is formed only when we issue an Order Confirmation, and only for the Product(s) listed in it. These terms and conditions form an integral part of the contract.
5.3 If your order includes multiple Products, they may be delivered separately.
5.4 We reserve the right to remove Products or content from the Site at any time.
5.5 We reserve the right to refuse or cancel any order at any time.
5.6 If we cancel an order after payment, a full refund will be issued.
6. Payment
6.1 You may pay for the Products using any of the payment intermediaries listed on our website.
6.2 You may also pay for all or part of your order using a promotional voucher made available by us. Promotional vouchers can only be redeemed online at checkout.
6.3 We may use payment intermediaries to process payments between you and us. You agree that we may provide these intermediaries with information about you, including personal information.
6.4 We are not a regulated payment processor or financial service provider and are not responsible for payment failures caused by intermediaries.
6.5 You are responsible for providing accurate payment information and confirming that:
(a) the payment method is yours;
(b) you are authorised to use any promotional voucher; and
(c) you have sufficient funds or credit.
6.6 We are not liable for unauthorised use of payment methods.
6.7 You must not initiate chargebacks or reverse payments.
6.8 You agree to indemnify us for any losses resulting from chargebacks.
7. Delivery
7.1 We will endeavour to deliver your order to the provided address.
7.2 Estimated delivery dates are provided at checkout.
7.3 We are not liable for delays beyond our control.
7.4 If delivery is not possible, we will notify you and arrange alternatives or refunds.
7.5 Risk transfers upon delivery.
7.6 If delivery cannot be completed, instructions will be provided.
7.7 Additional costs due to failed delivery attempts may be charged.
7.8 Goods are typically dispatched within 2–5 days; delivery may take up to 4 weeks in exceptional cases.
7.9 Import duties, taxes and charges are your responsibility.
8. Cancellation or modification of orders
8.1 Orders may be cancelled or amended by email.
8.2 Once packed, orders cannot be changed and must be returned.
8.3 Orders are processed automatically; cancellation is only possible within 24 hours.
9. Defective products
9.1 Products are standard and not customised.
9.2 Products are provided “as is”.
9.3 Product images may differ slightly.
9.4 Faulty products must be reported via email with a photo.
9.5 Returns must follow paragraph 10.
9.6 Products will be inspected upon return.
9.7 You will be notified of the outcome.
9.8 Remedies include replacement or refund.
9.9 If not defective, no refund may be issued.
10. Returns and refunds
10.1 Returns form part of these terms.
10.2 Returns must be requested within 30 days.
10.3 Return shipping costs are your responsibility.
10.4 Products must be received before refund eligibility.
10.5 Products must be unused and in original packaging.
10.6 Processing times may vary.
10.7 Refunds are issued after approval.
10.8 Withdrawal is complete upon receipt of goods.
10.9 Delivery delays may affect return timing.
11. Vouchers
11.1 Promotional vouchers may be used at checkout.
11.2 Codes must be entered during checkout.
11.3 Discounts apply to the total order value.
11.4 Only one voucher per order is allowed.
11.5 Vouchers have no cash value.
11.6 Remaining balances must be paid separately.
11.7 Voucher value is not refunded on returns.
12. Permitted use
12.1 You must not misuse the website.
12.2 You are liable for damages caused by misuse.
12.3 You must report prohibited activities.
12.4 Information provided must be accurate and lawful.
12.5 Identity verification may be required.
12.6 You must comply with all applicable laws.
12.7 Report violations via email.
13. Links to the Website
13.1 External links are for information only.
13.2 We are not responsible for third-party content.
13.3 Links to our homepage are permitted under conditions.
13.4 No false association may be implied.
13.5 Links must comply with policies.
14. Intellectual Property Rights
14.1 Website structure is protected by intellectual property laws.
14.2 We own or licence all content.
14.3 Content is for personal use only.
14.4 Report any infringements.
14.5 Trade marks require permission for use.
15. Data protection
15.1 Our Privacy Policy applies.
15.2 Cookies are used on our website.
15.3 Personal information is protected with security measures.
15.4 Information may be shared internally where necessary.
16. Viruses
16.1 We do not guarantee the site is free from viruses.
16.2 You must use appropriate security software.
16.3 Malicious use is prohibited.
16.4 Unauthorised access is prohibited.
16.5 Attacks on the site are prohibited.
16.6 Breaches may be reported to authorities.
17. Liability
17.1 We are not liable for losses to the extent permitted by law.
17.2 We are not liable for indirect losses.
17.3 Liability is capped.
17.4 Claims must be made within one year.
17.5 No personal claims against staff.
17.6 Implied warranties are excluded.
17.7 Liability limitations apply collectively.
17.13 Liability exclusions do not apply where prohibited by law.
18. Indemnification
18.1 You agree to indemnify us against losses caused by your breach.
18.2 Costs are payable on demand.
19. Force majeure
19.1 We may terminate agreements due to force majeure events.
19.2 We have discretion in handling such events.
20. Variations
20.1 Terms may be updated periodically.
20.2 Continued use implies acceptance.
20.3 Consent may be required for updates.
21. Your breach
21.1 We may take action if you breach these terms.
21.2 You must not bypass restrictions.
22. Termination and suspension
22.1 You may stop using the site at any time.
22.2 We may suspend access at any time.
22.3 Access may be terminated without notice.
22.5 No compensation is provided for suspension.
23. Effect of termination
23.1 Obligations cease upon termination.
23.2 No compensation is payable.
23.3 Certain clauses survive termination.
24. General provisions
24.1 Rights cannot be assigned.
24.2 Rights are cumulative.
24.3 Hosting is subcontracted.
24.4 Invalid provisions do not affect others.
24.5 Waivers must be explicit.
24.6 No third-party rights apply.
25. Applicable law
These Terms are governed by the laws of The Netherlands.
26. Definitions and interpretation
Definitions apply throughout these Terms.
Headings are for convenience only.
Singular includes plural and vice versa.