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Privacy policy

Collection of Personal Information

This Personal Information Collection Statement ("PICS") is intended to inform you, in accordance with applicable privacy laws:

  • for what purposes your personal information collected by us will be used in connection with your use of this website ("Website") or your purchase of products sold through this Website ("Products");
  • to whom your personal information may be disclosed; and
  • how you can request access to or correction of your personal information.

We may update this PICS from time to time by amending this page. You should check this page periodically to stay informed of any changes.

1. Data User

1.1 ("we", "us", "our") refers to the data user.

2. Data Subjects

This PICS applies to the personal information of ("you" or "your"):

(a) Visitors – individuals who visit our Website;
(b) Users – individuals who purchase, request or receive Products;
(c) Contacts – individuals who contact us via our Website, email or other means.

3. What We Collect

3.1

We may collect, store, process, transfer and use the following types of personal information:

(a) From Visitors:

  • IP address or other unique device identifiers*

(b) From Users:

  • Username
  • Account password
  • Full name*
  • Email address*
  • Billing address*
  • Delivery address*
  • Payment information*
  • Telephone number

(c) From Contacts:

  • Full name*
  • Email address*
  • Any other personal information you provide

* Indicates mandatory personal information

3.2

If you do not provide mandatory personal information, we may not be able to provide access to our Website, deliver Products, or respond to your enquiries.

4. Purpose and Use

4.1

We may use your personal information for the following purposes:

(a) To provide Products, including:

  • managing and fulfilling your orders;
  • creating and maintaining your account;
  • processing billing and payments;

(b) To monitor and analyse Website usage and compile statistics;
(c) To personalise your experience;
(d) To improve our Website and Products;
(e) For research and development, including data analysis and product development (including machine learning);
(f) For customer service and support;
(g) For non-marketing communications (e.g. order confirmations and dispatch notifications);
(h) For technical and administrative purposes;
(i) To maintain security and data integrity;
(j) To prevent fraud;
(k) To comply with legal obligations or regulatory requests;
(l) For direct marketing (only with your consent);
(m) For purposes directly related to the above.

4.2

We will not use your personal information for other purposes unless:
(a) you have provided consent;
(b) the purpose is directly related; or
(c) permitted by law.

5. Disclosure of Personal Information

5.1

We may disclose your personal information to:

(a) our employees and officers;
(b) our related entities;
(c) Shopify Inc. and its related companies;
(d) PayPal Holdings Inc. and other payment processors;
(e) product suppliers;
(f) service providers (e.g. IT, analytics, cloud services, administration, credit agencies);
(g) insurers and financial institutions;
(h) professional advisers;
(i) authorities or organisations where required by law;
(j) parties involved in business transactions (e.g. mergers or acquisitions).

5.2

When using payment processors, you are subject to their terms and privacy policies.

5.3

We take reasonable steps to ensure confidentiality when sharing personal information.

5.4

We may disclose personal information to others with your consent.

6. Cookies

6.1

Our Cookie Policy forms part of this Privacy Policy.

6.2

Cookies are small data files stored on your device when you visit a website.

6.3

We use cookies to:

  • ensure the Website functions properly;
  • remember your preferences;
  • analyse Website usage;
  • personalise content and product recommendations.

6.4

We use:

  • session cookies; and
  • persistent cookies.

6.5

Types of cookies used:

  • necessary cookies;
  • functionality cookies;
  • performance cookies.

6.6

We may use limited third-party cookies.

6.7

By continuing to use our Website, you consent to our use of cookies.

6.8

You can disable cookies via your browser settings, although this may affect functionality.

6.9

Cookies are retained only as long as necessary.

7. Retention

7.1

We retain personal information only as long as necessary for the purposes outlined or as required by law.

7.2

Personal information will be securely deleted after the retention period.

8. Access and Correction

8.1

You have the right to:
(a) request access to your personal information;
(b) request correction of inaccurate information.

8.2

To make a request, please contact us.

8.3

We may charge a reasonable administrative fee for access requests.

9. Direct Marketing

9.1

We may use your personal information for direct marketing purposes.

9.2

This may include:

  • your full name;
  • your email address.

9.3

Marketing may include:

  • promotions and product updates;
  • discounts and offers;
  • website updates;
  • seasonal messages.

9.4

We will only use your information for marketing with your consent.

9.5

We may share your information with the parties listed in section 5.1 for marketing purposes where permitted.

9.6

You can opt out at any time by contacting us or clicking “unsubscribe” in communications.

Frequently Asked Questions